“My son has just had his first stay and I know he absolutely loved every minute of it. Thank you all for taking such good care of my boy and making him feel at home it means the world to know he’s happy.”
20th December 2017
“Fantastic, Amazing, can't find the words to express my gratitude satisfactorily. We love you all..”
8th February 2017
“As a parent I can truly say it has a home from home feeling, clean, tidy and simply lovely, yet still with a professional approach . Staff are amazing . Thank you to you all for your continuing care you give Jenna.”
18th March 2016
“Staff work well with partner agencies to ensure young people's individual complex needs are very well met. Partner agencies speak very highly of the quality of care provided. For example, comments include; ‘This is a beacon service’, ‘I would recommend this home and would not hesitate to place another child there in the future’, and ‘They provide an excellent service and I would recommend the respite unit.”
Ofsted Oct 2014
“The quality of care is outstanding because the home provides a superior service to young people. There is consistent strong and clear leadership in the home. Managers lead by example and refuse to allow mediocre support for young people from themselves, their staff or their partner agencies. Managers continually explore areas in which to drive improvement. Continuous effort is put into giving young people the best chances in all aspects of health, education and social development.”
“The staff were very helpful last night. The young people happy especially one you girl who was singing to me and baked me a cake! Great atmosphere in the home once again, you have a very special place at Seaside Cottage by far the nicest home I visit.”
February 2015, Independent Visitor
“Our daughter is very well looked after, this is the first time that I can sleep without worry knowing that she is being well cared for by staff that really care with a homely environment. Our daughter has been to a couple of other respite homes but Seaside Cottage “knocks the socks” off them both with the love and care they give-100%.”
Family member 2014
“Thank you so much for all your help and support over the past months! You have not only helped me and the other ladies care for **** but you have also been a valued extra pair of hands. I will miss you and I know the class and the team will too!”
Home Care Service caring for child in a Reception Class
“It has been a pleasure meeting and working with you. You have offered a very high standard of care for children with the most complex needs, a much valued service.”
Commissioning Manager of Children With Disabilities Team on his retirement
"Words cannot express our appreciation for all the care, love, devotion and kindness you have shown our child and ourselves as a family. Thank you all so much."
Family member April 2012
"Throughout my dealings with staff at Seaside Cottage I felt confident that both the child's needs and those of her family would be dealt with sensitively and sympathetically while providing the highest level of care ......Seaside Cottage staff communicate at a high level and I am happy to use this service in the future and would recommend it"
Senior Social Worker May 2011
"The team were very impressed with the care given to this child, the staff were incredibly professional at all times. The family, immediate and extended reported to me on several occassions about the excellent care the child recieved and the super facilities at Seaside"
Community Children's Nurse May 2011
"This child has loved staying at Seaside Cottage....communication is good. I highly recommend this provision!"
School Teacher Summer 2011
“We are delighted that our son is able to access the services of Seaside Cottage. He is non-verbal autistic with complex and unpredictable epilepsy, severe learning disabilities and mobility problems. We obviously have great concerns leaving him anywhere, however the staff have gone out of their way to make him feel at home and to give us confidence in their skills. The outcome is that our son is happy, safe and well cared for and the rest of our family are able to take a much needed break. This is a much needed service in the community”
Feedback to Ofsted May 09
“I want to thank you for all your help and support in providing short breaks for 2 families under my care this year. They highlighted in their recent care package reviews that the care their child received whilst at Seaside Cottage was first class and of a high standard.
Both the families have children with very complex health care needs and were at crisis point. The families felt that while they themselves were having a short break from delivering care, their child was also on a 'holiday' during their stay at Seaside Cottage in a very friendly environment with appropriately trained staff. The families also liked that they could come and visit and have trial sessions where appropriate and appreciated the managers home visits before the planned stay. I personally would like to thank you for your efficiency in responding to urgent requests. I will recommend you for short break care in the future to families within my service where possible and look forward to working with you again.”
Health Professional August 2009
“We are very satisfied with our child staying at 'Seaside'. I am more than impressed with the staff, everyone is friendly. The cottage is bright and cheerful, with no nasty smells! It actually feels like home. Well done Seaside!”
Parent of child August 2009
"I have found the service provided by the staff at Seaside Cottage to be exemplary. They respect my client and his needs and he has flourished since he started in November 2008. They always maintain excellent communication with professionals and family members. I am very impressed with the level of care, compassion and understanding that Sarah Crow and Amanda Owen show my client and the high calibre of skills shown by their staff team. They can cater for children of a young age with complex needs and a service of this professional nature should be highly valued".
Children and Young Person's Case Manager August 2009